Aid &
Frequently Asked Questions
Payments
After completing the purchase process, the website will automatically take you to the payment gateway so you can pay through a bank card (credit or debit).
Shipping
We work with the shipping company NACEX, and with three of its services. Depending on the region or country in which you live, your order will automatically be associated with the corresponding service. click here for more details
Returns
If you wish to return the purchased product, you may do so within a period of 7 business days from receipt, and you must inform us of your interest in said return via e-mail. hola@mawu.es
FAQ
Can I change/modify address/information for an order I just placed?
We suggest that you write to us through hello@mawu.es If we have not yet placed your order we can make the modification without problem. In the event that the order has been shipped, once you receive it, you can return it with the costs associated with a return and place a new order.
Can I make a custom order for a gift?
Unfortunately we do not yet have the ability to place orders with a personalized dedication.
Are there discounts for purchasing more than one unit?
From the purchase of packages of 10 units you can obtain discounts. We recommend that you visit the distributor section.
Do you have a physical store where I can find your products?
Like Mawu, we do not have a physical store. However, there is the role of distributors who bring the product to different cities and towns. You can check if you have a distributor near where you want to purchase it. Go to the menu → Distributors.
My Mandala has arrived with a defect, what do I do?
We will exchange the product for which a defect or breakdown is demonstrated. For that, you must contact us through e-mail hello@mawu.es You will have a period of up to 7 business days from receiving the mandala/s to request the change.
I want to return my mandala, how do I do it?
If you wish to return the purchased product, you may do so within a period of 7 business days from receipt, and you must inform us of your interest in said return via e-mail (hola@mawu.es). The return shipping price will be borne by the customer and it is essential for the analysis that you send us the Lunar Mandala as you received it. The refund of the money corresponding to the lunar mandala will be made within a maximum period of 7 business days, after we receive it back at the shipping agency headquarters in our city (Bilbao). The shipping money to your home will not be returned. The return request will go through an evaluation process to verify if it meets the essential requirements: that the product has not been used or damaged, even partially. If any of the above situations have occurred, the return will not be accepted or made.
How is the product paid for?
After completing the purchase process, the website will automatically take you to the payment gateway so you can pay through a bank card (credit or debit).
My card is not accepted or I get an error. What do I do?
If you have tried to pay and have not been able to via the payment gateway, we recommend that you contact us through hola@mawu.es so that we can give you another alternative, whether PayPal, bank transfer, application wise.
Distributors
What does it mean to be a distributor?
Being a distributor means being part of the Lunar Mandala sales cycle | North Hemisphere. Women from various regions of the country who believe in the strength and importance of this project as a tool for self-knowledge, resell the mandala in their circles, while generating an extra annual income (something important for many). Distributors buy packages with a large number of mandalas, for a lower unit value and resell them for the only value established for the entire northern hemisphere. Our purpose with the distribution is to share the financial abundance of this project with other women, bring the values of self-knowledge and reconnection with the Earth to as many people as possible and work on a win-win principle, in which all people involved have a good return for being part of this network.
I want to be a distributor!
Yuhu! We are very happy to know that you want to resell the Lunar Mandala | North Hemisphere!
We are looking for women aligned with the purpose of the Lunar Mandala to “collaborate with the creation of a regenerative culture of care for life and promote the growth and development of women, working on the regeneration of relationships with themselves and with the Earth.” .
If you want to demonstrate your interest in being a distributor, please fill out the application form this page:
What value does the Lunar Mandala have for distributors?
The official value of the Lunar Mandala 2022 | Northern Hemisphere is €33 (VAT included) and distributors have access to purchase the mandalas for €26 (unit value) + shipping costs, in distribution packages. Each distributor may purchase packages of 10, 26, 36 or 52 (maximum) units per purchase.
What will sales be like for distributors?
To buy the Lunar Mandala 2022 | Northern Hemisphere as a distributor, you must contact us through the form that appears in this page, and we will send you the steps to follow:
How many Mandalas can I buy?
The distributors You can purchase four package options: 10 units, 26 units, 36 units either, maximum 52 units (according to available stock).
What is the resale value?
The final resale price of the Lunar Mandala 2022 | Northern Hemisphere is €33 (VAT included) for the entire northern hemisphere.
What payment methods exist?
As a distributor, you can pay through transfer.
How do I know the shipping time of my order?
Shipments are made through the NACEX company. Depending on your region or country, it may take between 2 days (domestic shipments and Portugal) and 15 days (international shipments). Values are calculated based on the destination address. You will receive an email (free of charge) as a warning when your order is close.
Can I resell in another country?
Yes, it is possible to sell mandalas in other countries. For this, you must take into account some important points:
- It is important that you remember that we will not be able to support you to make sales abroad.
- Remember that the Lunar Mandala | Northern Hemisphere is a book produced in Spain. The Solstices and Equinoxes, the lunar phases, holidays and anniversaries are according to our rhythm (northern hemisphere) and the calendar of Spain and the northern hemisphere.
We also cannot guarantee the price you will charge. However, in accordance with our distributor agreements, It is important as long as you are well informed that the single sale price throughout the northern hemisphere is €33 (VAT included), and that the value is being adapted to the reality in which you live. In addition to that, we ask that you keep the Lunar Mandala without being an elitist and expensive product.
I want to distribute, but I am not self-employed/I do not have CIF. It's possible?
Yes. We only ask for the CIF in case you want to obtain an invoice for the purchase of mandalas for your company, to resell them through it.
As a distributor, can I sell online?
Yes, but to make online sales (ecommerce), it is mandatory that you have CIF (company). Only those distributors that have a store selling other products (with clear policies for cases of loss/delay/cancellation) can be authorized to sell online, as another product in their store.
I want to change my information as a distributor, how do I do it?
To make changes to your distributor information, send us an email to hola@mawu.es with your Full name, Town/City/Province, Telephone and Email.